Payment
These terms and conditions may be modified at any time without notice. Any modifications will be effective at the time of posting the renewed terms and conditions on our website.
It is Wicked Wicker’s policy to ensure that all goods supplied to our customers are in perfect condition and that every possible measure is taken to ensure the integrity of our products.
We accept Visa, MasterCard, Amex, switch and Delta. Please fill in your card number and expiry date. If you are paying by Switch you will also need to include the card issue number or start date.
VAT
All prices are inclusive of VAT. If VAT or other taxation charges should change we reserve the right to adjust our prices accordingly.
Delivery
Please allow 3 - 5 days for delivery for your hamper.
Delivery is £6.95 to all UK mainland address's only. All deliveries are made by Parcel force or Royal Mail
Delivery to Northern Ireland, The Isle Of Man and Scottish Islands will
incur a surcharge of £10 per parcel (which will be added to your
order after confirmation) - as a guide these include the following postcodes
BT, HS, KA27-28, PA41-88, PH42-44, IV40-56, KW15-17, IM and ZE. We do
deliver to the Isle of Wight (Postcode PO30 and upwards) and Isles of
Scilly but there is a £5 surcharge for this service.
For orders placed before 2pm on Friday the earliest date for delivery
is the following Monday. Orders placed after 2pm on Friday, earliest delivery
date is the following Tuesday.
For hampers that need Next Day delivery such as Caviar hampers and Muffin
hampers orders must be received by 12pm. Orders received after this time
will be sent the following day. Please note we do not send fresh food
hampers on Fridays. (Please allow 2 days for delivery)
Saturday delivery carries an additional charge of £19.95 and is
only available in some areas. Orders must be received by Wednesday 6pm to
be eligible for Saturday delivery. Unfortunately we cannot offer
Saturday delivery in Northern Ireland. Please contact info@wicked-wicker.co.uk for
more information.
Substitution
Every effort is made to dispatch the items specified. However, we do reserve the right to substitute any item that for any reason may not be available. Should this be the case, we will provide you with a substitution of equal or better value and quality.
Damages
We take every care when packaging our hampers/gifts. The returns costs are not pre paid. Only will a refund be given on postage costs, If they are damaged in transit. Please return to us and we will send out a replacement or give a full refund within 7 days. We will only cover the postage costs if items are damaged or faulty.
Cancellations/Refunds
Customer service is important to us. We believe our cancellation policy is open and fair. We aim to provide a 100% refund, In the event of a cancellation/refund within 7 days. Unfortunately we do not accept returns on perishable goods such as caviar, muffins, cupcakes.
Our returns and refunds policy is in accordance with the EU distance selling directive which outlines your rights to cancel your order. If you are unhappy with your purchase from us we will of course offer you a 100% refund as long as your item is sent back in an unused and unopened condition.
If you do decide to return your item, you will need to contact Wicked Wicker customer services quoting your order number before you send back your item. We will then issue you with a returns authorisation. Once we have received your item in our returns processing department you will be issued with a refund or an exchange where appropriate. We will refund you via the Credit Card Company.
In order to facilitate your return, you must obtain a Returns Number by emailing us with the cancellation period.
It is your responsibility to return the goods to us by secure means. You must take care of the goods in your possession until their return to Wicked-way.co.uk. We strongly recommend that obtain a proof of postage from the Post Office, as we do not accept responsibility by goods lost in transit. Postage costs will only be refunded if goods are faulty.
How to Proceed with Your cancellation/Return:
Please email info@wicked-wicker.co.uk for your Returns Number. In your subject heading please state RETURN or CANCELLATION.
Securely wrap and package the item with the completed form and send back to us.
Please send your return or exchange to: RETURNS, WICKED LTD , PO BOX 145, FORMBY, MERSEYSIDE, L37 4WT.
We recommend that you send all items registered when sent through the mail as we don’t take responsibility for packages we don’t ship ourselves.
The above process must be followed to ensure a refund or exchange is actioned.
Customer Service and Complaints
If you would like further information, have any suggestions about our website and services or wish to make a complaint please contact us at:
Wicked Wicker Ltd
PO Box 145
Formby
Merseyside
L37 4WT
Tel/Fax: 0844 736 0148
Email: info@wicked-wicker.co.uk
Complaints will be acknowledged by the end of the working day and we will inform you of the result within 7 working days.
